Our Returns Policy: Everything You Need to Know About Returns and Exchanges at Lindsay Lucas Candles

At Lindsay Lucas Candles, we want all of our customers to be completely satisfied with their purchases. We understand that scent can be a subjective experience, and what may smell great to one person may not be as enjoyable to another. That’s why we offer a no-quibble returns or exchanges policy for all of our products, in compliance with EU law.

Our returns policy is simple: if you’re not completely happy with your purchase, just let us know within 14 days of receiving your order. You can either return the item for a full refund, or exchange it for something else. In accordance with EU law, we’ll refund the original purchase price and any original shipping costs; however, we won’t cover the cost of return shipping unless the candle was defective or not as described.

Please note that we can only accept returns on items that are unused and in their original packaging. If your candle has already been burned, we won’t be able to accept a return or exchange. Additionally, if there’s any damage to the product due to mishandling or negligence, we won’t be able to offer a refund or exchange.

We take great pride in all of our products and are confident you’ll love them as much as we do. However, if for any reason you’re not completely satisfied, our friendly customer service team is always on hand to help. We want you to be happy with your purchase and will do everything we can to make that happen.

In conclusion, if you’re not completely happy with your Lindsay Lucas Candle purchase, we offer a no-quibble returns or exchanges policy in compliance with EU law. Just let us know within 14 days of receiving your order, and we’ll take care of the rest. Please note that we can only accept returns on unused items in their original packaging. We’ll refund the original purchase price and original shipping costs in accordance with EU law, but won’t cover the cost of return shipping unless the candle was defective or not as described. We’re always here to help and want you to love your candles as much as we do.

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