FAQs

Shipping and Delivery

Yes, absolutely. Please contact us to arrange.

Yes we do. We offer free UK shipping.

Yes, we ship world wide. We ship Priority Tracked and charge a low flat rate price

UK – usually 2-5 Days Express – Next day service excluding weekends International – Usually 10 – 14 days but can vary country to country. Please be aware custom charges can occur

We will gladly refund all goods up to 30 days from delivery. All goods must be in their original packaging and in a resealable condition. Please ensure you include your order number and the reason for your return. If your goods have arrived damaged, please send us photographs immediately of the damaged items and we will send out replacements ASAP. We can only provide replacements for items with photo evidence. If you are missing items, please report this within 48 hours and we will send out your items

General

As we are an online retailer, we don’t have a physical shop that you can visit. All of our products are available to view online and purchase.

We currently do not offer samples of our products, however, we pride ourselves on offering the highest quality products and guarantee we will never be beaten on quality

We are based in County Durham

You can follow us on socials. We have a Facebook, Instagram and TikTok where we regularly upload pictures and videos of us working and new products

Products

Yes. All fragrance products are CLP compliant

All of our products are Vegan and Cruelty Free and are also free from parabens! Which means you can shop completely ethically, cost effectively and buy top quality candles and wax melts!