Care & Tips


  • Before using your candle, trim your wick to 3mm and then again before each burn.
  • Allow to Pool. Let the top layer of wax liquefy and pool to the edges to avoid tunnelling. Wonder how long this should take? We recommend, that for every 1cm in diameter, you burn for 30 minutes – so a Large Jar Candle would be 4 hours.
  • Protect your surfaces. Use Candle Trays and Tea Light Holders to prevent heat damage to your surfaces and encourage an even burn. Use with our Small, Medium and Large Jar Candles
  • Use a Candle Snuffer. Gently dowse the flame when you’re done to prevent smoking and wax escaping the candle.
  • Know when to say goodbye. We never like to see the end of our favourite candle, but once your candle wax is 1cm from the bottom; it’s officially time to say goodbye. Time to choose another favourite to burn.

Place candles on a protected surface

Do not leave candles unattended

Keep away from drafts

Never handle candles that are in use

Do not burn candles on or near flammable objects

Keep multiple burning candles a minimum distance apart

Keep away from sources of heat

Keep away from children and pets

Use a snuffer

Burn times: Small Jars 4 hours, Medium jars 6 hours, Large Jars 15 hours

Trim wick before every burn

Don’t drop matches into the wax

Melt Warmer

How to use a melt warmer

  • Place your Melt warmer / oil burner on a safe, stable heat resistant surface away from drafts and anything flammable, also well out of the reach of children and pets.
  • Place your choice of one of our soy melts in the top of the melt warmer (do not add water).
  • Light a tea light candle in the base of the melt warmer and allow the wax to melt and the fragrance to fill the room.
  • Please remember to trim the tealight wick to 3mm before lighting so the tealight does not burn too quickly and the flame too high.
  • Never leave a burning candle unattended and keep lit candles out of the reach of children and pets.
  • Melt warmers and the scented wax melts should not be burned for more than four hours at a time.
  • DO NOT touch the melt warmer whilst in use it will become HOT, allow to cool before handling, as the soy wax melt cools down it will solidify again.

Cleaning your melt warmer

  • Please remember melt warmers are delicate and should be handled with care.
  • Our soy melts are made from natural soy wax and they do not evaporate.
  • After the scent has faded remove the melt from your melt warmer, simply wait until the wax has cooled just before the melt hardens ( if set then relight for a few seconds to loosen the wax ) then gently wipe with a paper towel and remove it from the melt warmer.
  • To clean the top of the melt warmer use warm soap and water avoid very hot or cold water this can crack glass.
  • DO NOT use metal objects to clean out wax this may crack or damage the melt warmer.
  • DO NOT pour soy wax down your sink as this will clog your drains as the wax cools down.

Reed Diffuser

How to use a reed diffuser

  • Place your diffuser in a high traffic area where the fragrance will disperse throughout the room with air circulation. Another great spot is just inside the room near the door so you pick up the scent as you enter the room. In many cases, think of a diffuser as a bouquet of flowers – you’ll smell the fragrance as you walk by, but it won’t necessarily fill the room with fragrance.
  • Flip the reeds for more fragrance. You can flip a few reeds every few days or all the reeds everyday. Keep in mind the more reeds you flip and the more often you flip them, the faster the fragrance oil will evaporate.
  • Use caution when flipping the reeds. Flip the reeds over a wastebasket or sink and be sure to clean the vessel of any fragrance oil drips before placing on a delicate counter top.
  • Use a coaster or plate under your diffuser to keep any oil drips from damaging a precious counter top.
  • Flip all of the reeds on all of your diffusers before leaving for vacation. When you return home you’ll be welcomed by an inviting fragrance rather than a stale, stuffy home.
  • Pick the right size diffuser for your room. Diffusers are just like candles – the larger the diffuser, the greater the fragrance so these will work well in big rooms. Smaller diffusers work well in smaller spaces like powder rooms and small bedrooms.
  • If you buy refill oil for your diffuser, clean out the vessel with soap and water and let it dry completely before you refill it. It’s better to start with fresh oil than continuously add to old oil.
  • When you change the oil, change the reeds. Reeds get dusty and clogged over time and lose efficiency.
  • Not all reeds are the same. Manufacturers select the optimum reeds for their oil so it’s best to stick with the same brand.
  • Make your own diffuser with a vessel you have at home. Any small, non-porous container with a narrow opening (like a small wine bottle) will work well. Buy diffuser refill oil and a set of reeds and set up as described above and you’re good to go!